Newbie Car Buyer Question: Is Vroom Legit?

Buying a car online can be exciting, especially with the convenience of platforms like Vroom. As a first-time car buyer, you might have questions about how these services work, including: Is Vroom legit? We’ll explore Vroom’s credibility, discuss the advantages and challenges of using online car marketplaces, and give you a clear picture of what to expect when buying a car through Vroom. We’ll also talk about the process of shipping a car you buy online.

What Is Vroom?

Vroom is an online car retailer based in the United States. Founded in 2013, Vroom sells pre-owned vehicles to customers across the country. Its goal is to make buying a car as easy as shopping for clothes or electronics online. When you use Vroom, you browse through thousands of cars on their website, find one you like, and order it with a few clicks. Vroom even delivers the car directly to your doorstep.

Is Vroom Legit?

Vroom is a legitimate company with a solid presence in the online car marketplace. As of 2023, it has grown significantly and now offers a large inventory, including sedans, SUVs, trucks, and luxury models. Vroom is listed on the NASDAQ under the ticker VRM, making it a publicly traded company, which usually increases accountability and transparency. However, like any major company, Vroom has its pros and cons.

What’s Good About Vroom?

1. Wide Selection: Vroom has thousands of vehicles listed for sale. This wide selection can help first-time buyers find the car that best suits their needs and budget.

2. No-Haggle Prices: Unlike traditional dealerships where negotiation is common, Vroom offers fixed prices on all its vehicles. This “no-haggle” approach can reduce stress for newbies who might not be comfortable negotiating prices.

3. 7-Day Return Policy: Vroom allows customers to return the car within seven days or after driving 250 miles, whichever comes first. This policy gives you a little extra confidence as a buyer. If the car doesn’t meet your expectations, you have a limited window to return it.

4. Car Delivery: Vroom delivers cars directly to your doorstep. This feature saves time and can be especially useful for people who don’t have a lot of free time to visit a dealership.

Some Concerns With Vroom

Despite the benefits, Vroom has received some negative feedback, especially regarding customer service and delivery timelines. Here are a few areas where customers have faced issues:

1. Customer Service: Some buyers have reported difficulties in reaching customer support, especially if they needed help after the purchase.

2. Delivery Delays: While Vroom offers car delivery, some customers have experienced delays in receiving their cars. Delivery times may vary based on location, vehicle availability, and demand.

3. Condition of Vehicles: Although Vroom provides vehicle condition reports, some buyers have reported discrepancies between the car’s condition as listed online and its actual condition upon arrival. While Vroom inspects all its vehicles, differences in interpretation can sometimes lead to dissatisfaction.

4. Limited Test Drive: Unlike a local dealership, Vroom doesn’t allow an extensive test-drive experience before purchasing. You get a 7-day window to decide if you’re happy with your choice, but this may still feel short for some.

Is Buying a Car Online Safe?

If you’re new to car buying, purchasing a vehicle online can seem risky. However, with the rise of online platforms like Vroom, Carvana, and others, many people are starting to see the benefits. In 2022, more than 3 million cars were sold online, and the online used car market in the U.S. is expected to grow by nearly 12% per year. Here are a few tips to make the process safer:

1. Do Your Research: Take time to read about the platform. Websites like the Better Business Bureau (BBB) and Trustpilot can offer insights into customer reviews and complaints.

2. Check the Vehicle History: Before purchasing, always review the vehicle history report. Vroom provides Carfax reports, which detail previous accidents, repairs, and the number of past owners.

3. Know Your Budget: Online platforms often make financing available, which can be tempting. Set a budget and try not to exceed it, even if you’re approved for a larger loan amount.

4. Ask About Return Policies: Make sure you understand the return policy, especially if you have concerns about buying sight-unseen.

How Does Vroom’s Car Shipping Work?

One of the questions first-time buyers often ask is how Vroom’s car shipping process works. Here’s a step-by-step look:

1. Order Placement: After you’ve chosen a vehicle, you complete the purchase online. Vroom confirms the sale and provides an estimated delivery date.

2. Vehicle Inspection and Preparation: Vroom conducts a final inspection before shipping. The company states that it performs a 126-point inspection on each car to ensure it meets standards.

3. Delivery to Your Door: Vroom partners with various shipping providers to deliver cars across the U.S. On average, car delivery takes between 10-14 days, but it can be longer depending on your location and the demand.

4. Receiving the Car: Once your car arrives, you’ll have seven days to decide if it’s the right fit for you. During this time, you can test it out and check if it meets your expectations.

How Much Does It Cost to Ship a Car?

The cost of shipping a car depends on various factors, including the distance between Vroom’s warehouse and your location, vehicle type, and delivery speed. For example, standard delivery could cost around $600 to $1,500, depending on the state. Vroom typically includes the shipping cost in your final purchase price, so you’ll know the full cost upfront.

For those wanting a cheaper option, you can also opt to pick up the car from Vroom’s dealership or warehouse. This might save on shipping fees, but remember that these locations aren’t available everywhere in the U.S.

Should You Use Vroom?

Using an online service like Vroom can be a good option for new car buyers who prefer a no-hassle experience. While Vroom’s legitimacy is well-established, it’s crucial to weigh the potential risks against the benefits. If you value convenience, a wide selection, and fixed prices, Vroom might be an excellent choice. However, if you prefer in-person service or extensive test-driving, you might want to visit a traditional dealership.

For a smoother experience, research the car you want in detail, review the return policy, and be prepared for possible delivery delays. As with any major purchase, doing your homework can go a long way.

In summary, Is Vroom legit? Yes, Vroom is a legitimate online car buying platform with unique features that can make buying a car easier. By understanding both the advantages and the potential challenges of online car buying, you can make an informed decision. Whether it’s Vroom or another service, take the time to do your research. And remember, if you’re shipping a car across the country, factor in the cost and delivery time, so there are no surprises.